Cancellation and refund policy

The short version

• Charged twice, or charged without getting access? You get a full refund.
• Changed your mind? Ask within [TO CONFIRM: refund window] of paying.
• Refunds go back to the way you paid.

This policy covers payments for TobaFree Support on WhatsApp, sold by The Alpha MD Foundation and paid on our secure payment page at bots-pay.amdha.health. It sits alongside our terms of service.

Nothing to cancel

Access is a one-time payment for the plan you choose: 15 days for ₹149, 90 days for ₹499 or 365 days for ₹1,499. It is not a subscription, so it never renews and there is nothing to cancel to stop future charges. If you want to stop using the Coach, simply stop messaging it.

When you get a full refund

• You were charged twice for the same purchase.
• Money left your account but your payment failed or could not be confirmed. Your bank or the payment provider usually returns these automatically. If it has not reached you within [TO CONFIRM: number of working days], write to us.
• You paid but could not get access, and we could not fix it within [TO CONFIRM: number of days] of you telling us.

If you change your mind

You can ask for a refund for any reason within [TO CONFIRM: refund window, e.g. 7 days] of paying. [TO CONFIRM: whether a change-of-mind refund is full or partial once you have used the Coach.] After that window we do not refund unused time, except where these terms or the law require it.

How to ask for a refund

Email support@tobafree.org or message the Coach on WhatsApp (+91 97697 96356) with:

1. your payment reference (it is on the receipt from the payment page);
2. the phone number or email address you paid with;
3. the reason, in a line or two.

We confirm we have your request within [TO CONFIRM: number of working days] and tell you whether the refund is approved.

How long it takes

We start approved refunds within [TO CONFIRM: number of working days]. The money then goes back to the account, card or UPI ID you paid with. Banks usually take 5 to 7 working days to show it. We cannot refund to a different account. Once a refund is made, access for that payment ends.

Delivery

TobaFree is a digital service delivered on WhatsApp. Nothing is shipped and there are no shipping charges. Delivery happens straight after your payment is confirmed: the payment page takes you to the Coach on WhatsApp, and you start chatting. If you did not receive access, that counts as a payment without access above.

Still not sorted?

If you are unhappy with how we handled your refund, see the disputes section of our terms of service, or find all the ways to reach us on our contact page.